Grimmslink provides the following payment information to help customers understand how purchases are paid for and how payment-related questions are handled.
Accepted Payment Methods
We accept the following payment methods:
- Visa
- MasterCard
- PayPal
Please select an available payment method at checkout. Payment options may depend on the payment service’s availability and the transaction.
Payment Currency
The currency displayed at checkout is the currency that applies to the order. Please review the final order total and currency before submitting your payment.
When Payment Is Processed
Payment authorization and processing are handled through the selected payment method. An order may require successful payment authorization before it can proceed to fulfillment.
If a payment is declined, remains pending, or cannot be confirmed, check the information entered at checkout or contact your payment provider. You may also contact Grimmslink for help checking the order status.
Order Total and Shipping
Shipping is free for orders covered by our shipping policy. Customers should review the checkout page for the final order total, applicable taxes, and any charges disclosed before payment is submitted.
We do not describe a charge as waived or included unless that treatment is reflected in the actual order total.
Payment Security
Payment information is handled through the payment services used for the transaction. Customers should not send full payment-card numbers, security codes, passwords, or other sensitive payment credentials by email or telephone.
Refunds
Approved refunds are returned to the original payment method.
After Grimmslink receives a returned item, we process an approved refund within 1–2 business days. The payment provider or financial institution may then require 7–10 business days for the funds to appear in the customer’s account.
The time needed for a refund to appear is determined in part by the relevant payment provider or financial institution.
Payment Questions
For help with an order payment, contact info@grimmslink.com or call +1 828-212-9837.
Customer service hours are Monday–Friday, 9:00 AM–6:00 PM Central Time.
Please include your order number when contacting us about a transaction. Never include your full card number or security code in your message.